fa99911 Terms & Conditions –
A complete guide to your rights and responsibilities

These Terms & Conditions apply to the use of the fa99911 platform. fa99911 is an internationally licensed online gaming and Sports Betting platform, specifically serving users in Bangladesh.

By registering on or using fa99911's services, you acknowledge that:

• You must be at least 18 years old and legally permitted to participate in online gaming under the laws of your place of residence.
• You have read and understood these Terms & Conditions in full.
• You are using this platform knowingly and of your own free will.
• Online gaming and betting are permitted in the region where you reside.

Providing accurate information when registering an account on fa99911 is mandatory. Accounts created with incorrect or false information will be terminated, and deposited funds may not be refunded.

A strict single-account policy is enforced. Operating multiple accounts using the same device, IP address, or payment method will result in all accounts being closed.

• You must provide your real name, date of birth, and mobile number during registration.
• Please have your National ID or passport details ready for KYC verification.
• Never share your account password with anyone. fa99911 is not responsible for any loss resulting from a compromised password.
• If you notice any suspicious activity on your account, please contact us at support@fa99911.asia.

You can deposit at fa99911 via bKash, Nagad, Rocket, and Upay. Deposits are credited to your account instantly.

There are no fees or charges on deposits. However, your mobile banking provider may apply their own transaction fees — this is outside fa99911's control.

Withdrawals from fa99911 are completely free. Funds are typically credited to your mobile banking account within 10–15 minutes. In cases where KYC verification is required, processing times may be longer.

• Minimum withdrawal amount: ৳500.
• Daily maximum withdrawal: ৳5,00,000 for standard members; ৳10,00,000 for Gold VIP members.
• KYC verification is required for your first withdrawal — you will need to submit a photo of your National ID card or passport.
• Withdrawals must be made through the same payment method used for the deposit.
• Winnings from bonuses require the wagering requirements to be met before withdrawal.

Fa99911 may temporarily place a hold on withdrawals in certain circumstances — such as when account verification is in progress or a suspicious activity investigation is underway. In such cases, the support team will notify you.

Fa99911's bonus program is designed specifically for users in Bangladesh. Each bonus offer comes with specific terms that you should read before claiming.

• Welcome Bonus: 150% bonus on your first deposit. The bonus carries a 30x wagering requirement — for example, a ৳1,000 bonus requires ৳30,000 in total bets to be placed.
• Weekly Reload: 50% deposit bonus every week, up to ৳5,000. Wagering requirement: 20x.
• Cashback: 10% cashback on total losses over a set period. No wagering requirements apply to cashback.
• VIP Bonus: Gold and Platinum VIP members receive exclusive bonuses with lower wagering requirements than standard bonuses.

Fa99911 reserves the right to modify, suspend, or cancel any promotional offer. However, the terms of a bonus already granted will not be changed while a wagering requirement is still in progress.

Certain rules apply when placing bets on fa99911. Once a bet is confirmed, it cannot be cancelled — please be sure before you place it.

• The minimum bet amount is ৳10. The maximum bet depends on your VIP level and the specific match.
• A maximum of 15 matches can be added to an accumulator bet.
• Fa99911 reserves the right to void any bet placed at incorrect odds due to a technical error.
• If a match is abandoned or incomplete, the bet is generally considered void and the stake is returned.
• In-play betting odds change continuously — the odds at the moment your bet is confirmed are the final odds.
• Any suspicious betting pattern — such as odds manipulation or bets linked to match-fixing — will result in immediate bet cancellation and account suspension.

The same rules apply to Virtual Sports and e-sports betting. For casino games, the game provider's own RTP (Return to Player) and rules apply.

The following activities are strictly prohibited on fa99911. Violations may result in permanent account closure and forfeiture of your balance:

• Creating multiple accounts or using another person's account.
• Using dishonest methods to exploit the bonus system (bonus abuse).
• Using the platform for money laundering or handling illegal funds.
• Using software, bots, or automation to gain an unfair advantage.
• Any activity related to match fixing or odds manipulation.
• Threatening or harassing other users.
• Attempting unauthorized access to fa99911's systems.

Fa99911 may temporarily or permanently close an account for the following reasons:

• KYC verification has not been completed.
• If evidence of involvement in prohibited activities is found.
• Operating multiple accounts.
• At the user's own request (self-exclusion).
• If suspicious betting patterns are detected on a regular basis.

If you wish to take a break, you can use the self-exclusion option to pause your account for anywhere between 1 week and 6 months. During this period, logging in or making deposits will not be possible, and no promotional emails will be sent.

After account closure, any real-money balance (excluding bonuses) will be refunded once the investigation is complete.

Fa99911 is not liable in the following circumstances:

• If a bet is lost due to a dropped internet connection or a technical fault.
• If a password is compromised due to the user's own negligence.
• For delays or errors caused by third-party mobile banking services.
• For issues caused by unforeseen circumstances such as natural disasters or server attacks.

Fa99911 is committed to maintaining uninterrupted service at all times. Scheduled maintenance may cause brief downtime, and users will always be notified in advance.

Fa99911 is committed to resolving any disputes with users amicably. The complaint process is as follows:

• Step One: Submit your complaint to our support team via live chat or email at support@fa99911.asia.
• Step Two: Our support team will provide an initial response within 48 hours.
• Step Three: A final decision on complex matters will be communicated within 7 business days.
• Appeal: If you are not satisfied with fa99911's decision, you have the right to appeal to an independent third party.

Fa99911's decisions are guided by international gaming laws and the directives of the relevant licensing authority. Any legal disputes may be referred to an international arbitration court.

Thank you for reading these Terms & Conditions. If you have any questions, reach us at support@fa99911.asia — our Bengali-speaking support team is always ready to help.