fa99911 FAQ –
Frequently Asked Questions

All your betting records and financial transaction history are saved in your fa99911 account and can be accessed at any time. There are two ways to get there:

• Betting History: After logging in, click the profile icon in the top right corner → select "My Bets" or "Bet History". Here you can view the date, match or game name, stake amount, odds, and result. You can filter by date and by sport or game type.
• Financial Transactions: Profile → "Transaction History" or go directly to Financial Transactions Go to the page. Here you can view the date, amount, payment method, and status (completed / processing / cancelled) for every deposit and withdrawal.

History can be viewed for up to 1 year. If you need older records, email support@fa99911.asia. This feature works the same way on both the mobile app and browser. Make it a habit to check your transaction history once a week to help with budget planning.

At fa99911, five consecutive incorrect password attempts will automatically lock your account for 15 minutes as a security measure against unauthorized access. Here's what to do:

• Temporary Lock (15 Minutes): Wait it out, then try again calmly with the correct password. If you're unsure, use the "Forgot Password?" option.
• Password Reset: the login page and click "Forgot Password?". An OTP will be sent to your registered mobile number. Enter the OTP to set a new password and your account will be unlocked.
• Long-term lock: If your account is locked due to a suspected security breach or a terms violation, email support@fa99911.asia. Once your identity is verified, the issue will be resolved within 48 hours.
• If you apply for self-exclusion yourself: If you self-lock via Responsible Gaming, your account cannot be unlocked before the set period ends. The expiry date will be sent to you by email.

Even if your account is locked, your balance and betting history are safe – everything will be exactly as you left it once the lock is lifted.

Follow the steps below to claim the fa99911 150% welcome bonus:

• Step 1: Register and verify your account with a mobile OTP.
• Step 2: Before making a deposit, go to the "Promotions" section and select "Welcome Bonus". Alternatively, tick the "Activate Bonus" checkbox on the deposit page.
• Step 3: Deposit a minimum of ৳500 via bKash, Nagad, Rocket, or Upay. Once the deposit is confirmed, a 150% bonus will be automatically credited to your balance.

Bonus Amount: Deposit ৳10,000 and receive a ৳15,000 bonus – bringing your total balance to ৳25,000. The maximum bonus is up to ৳15,000.

Wagering Requirement: Bonus funds cannot be withdrawn directly. Once you have wagered 10 times the bonus amount, the bonus balance converts into real balance that can be withdrawn. The welcome bonus is a one-time offer available on your first deposit only.

Fa99911 supports Bangladesh's most popular mobile banking methods:

• bKash: Both deposits and withdrawals are supported. Minimum deposit is ৳500, with a maximum of ৳25,000 per single transaction. Withdrawals are typically processed within 10–15 minutes.
• Nagad: Both deposits and withdrawals are supported, with the same limits and processing times as bKash.
• Rocket (Dutch-Bangla): Both deposits and withdrawals are supported. Linked to your bank account, making large transactions more convenient.
• Method: Deposits supported. Mobile banking service by United Commercial Bank.

Important: Only transact using a mobile banking number registered in your own name. Depositing from someone else's number may cause your withdrawal to be held. Deposits are credited to your account instantly. Withdrawal requests are processed in an average of 15 minutes, though between 2:00 AM and 6:00 AM it may take up to 3 hours.

Fa99911 does not require KYC for general gaming and betting from the start. However, identity verification becomes mandatory at the time of your first withdrawal or when large transactions occur on your account. This is also an important measure to keep your account secure.

Required Documents:

• National ID Card (NID): Take clear photos of both the front and back. Your name and date of birth must be clearly visible.
• Passport (Optional): Send a photo of the first page (bio page).
• Selfie: A clear selfie holding your NID may also be required.

How to Submit: Log in → Profile → "Verify" or the "KYC" section → Upload your photo. Alternatively, send your photo to support@fa99911.asia. Verification is usually completed within 24 to 48 hours, and you will receive an SMS notification once it is done.

Your KYC information is stored with complete confidentiality and is never shared with any third party.

Fa99911 uses multiple layers of protection to keep your data and funds secure. Full details are outlined below:

Personal Data Security:

• All data is protected with SSL 256-bit encryption – the same level of security used by banks and government institutions.
• Passwords are never stored in plain text on our servers — only a hashed version is kept, so even in the event of a breach, your actual password remains protected.
• KYC and personal information are never sold or shared with third parties. To learn more, Privacy Policy read.

Financial Security:

• Your balance is held in a trust account separate from fa99911's operational funds – so your money is not affected by any issues the company may face.
• Withdrawals go only to your registered payment number — no one else can access your funds.
• Unusual withdrawal patterns automatically trigger a verification process — protecting you against fraud.

If you notice any suspicious security activity, report it immediately to support@fa99911.asia.